Response and delivery
A response time you can plan around.
A written agreement covering response times, deliveries and out of hours support, so you know what happens when a line stops.
A breakdown at three in the morning is not the moment to find out what your supplier's opening hours are. Rowlec puts a service level agreement in place that spells out response times, delivery windows and who answers the phone out of hours. Our own vehicles handle local and emergency runs, with a carrier network covering the rest of the UK. You get certainty, and your shift managers know exactly who to call.
24/7
Cover for SLA customers
Same day
Emergency despatch where stock allows
UK wide
Delivery network
What changes for you
What this looks like on the floor.
Cover outside office hours
SLA customers get around-the-clock contact, so a night shift breakdown does not sit waiting for the office to open.
Deliveries on our own vans
For urgent local work we drive it to you ourselves rather than handing your breakdown to a carrier network and hoping.
Scheduled, predictable deliveries
Routine lines arrive on a fixed day and time, which lets your stores plan receiving instead of reacting to it.
Written, measurable commitments
Response and lead times are documented and reviewed, so performance is a matter of record rather than opinion.
How it works
Getting it up
and work.
No two operations run the same way, so we start by understanding yours before we propose anything.
-
01
Understand the operation
We look at your shift pattern, your critical lines and the failures that hurt most, then work out where a delay actually costs you money.
-
02
Draft the agreement
Response times, delivery windows, out of hours contacts, escalation routes and the stock we will hold for you are all written down and agreed.
-
03
Put the stock in place
Agreed lines are stocked at Blackburn or on your site, because a promise about response time is worthless without the part behind it.
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04
Go live with named contacts
Your team gets direct numbers for the people who will answer, including the out of hours route, so nobody is hunting for a switchboard.
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05
Review performance
We meet on an agreed cycle to look at response, fill and lead time performance, and adjust the stocked lines as the plant changes.
Scope
What is included.
- Agreed response times
- Around-the-clock cover for SLA customers
- Emergency and breakdown despatch
- Deliveries on our own vehicles
- Scheduled and call-off deliveries
- Named account and out of hours contacts
- Stock held to support the agreement
- Agreed lead times, confirmed at quotation
- Regular performance reviews
Related solutions
Related products
Could service level agreements work for you?
Tell us how your stores run today. We will tell you honestly whether we can improve on it.
Arrange a site visitRapid. Reliable. Responsive.
Emergency deliveries and around-the-clock support for our SLA customers.
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